We strive to maintain the highest quality for all our products. For food safety reasons, we will not accept any physical product returns. However, if there is a product quality issue, please email us within 3 working days of receiving your product at [email protected] with the below information and we will contact you within 1 working day to arrange for replacement or refund after investigation has been completed.
- Contact number
- Invoice number
- Picture(s) of the product with quality issue
- Description of the quality issue
We shall not be responsible for any replacement or refund due to improper storage conditions after delivery. Please store the products in the freezer as soon as possible upon receiving it, and ensure that it is kept frozen at all times until ready for use.